Frequently Asked Questions

When does the Shoal chair ship?
Our first production run is expected to arrive in Australia in late November/early December 2026. Pre-orders placed now will be dispatched as soon as stock lands. You can cancel your pre-order for a full refund any time before it ships - no questions asked. To cancel a pre-order email contact@theshoal.com.au with your order number.

What size is the chair?
Open: 40.5 cm wide × 39 cm deep × 40.5 cm back height. Total length when flat: approximately 70 cm.
Packed in its carry bag: 47 cm × 11 cm diameter. 

How much weight does it support?
The Shoal chair is rated to 120 kg.

What's the carry bag made of?
The carry bag is a canvas cylinder bag straps and zip. It has an adjustable shoulder strap and is designed to carry the folded chair comfortably over one shoulder.

Do you ship internationally?
We currently ship within Australia. If you're outside these areas, contact us at contact@theshoal.com.au and we'll do our best.

Can I return my chair?
Change of mind returns: Accepted within 14 days of delivery. Item must be unused and in original packaging. Return shipping is at the buyer's cost.

To start a return email contact@theshoal.com.au with your order number, whether it is change of mind, faulty or damaged and we will get back to you shortly after. 

I have another question.
Email us at contact@theshoal.com.au. We aim to reply within 1 business day.